Customer Service

For questions about a skincare product, an order, delivery, or a return, please use the form on our Contact Us page. Include your order number when your question concerns an existing order.

How We Can Help

We can review product questions, order status, damaged items, and return or refund requests. For applicable conditions and timeframes, see our Shipping Policy and Refund Policy.

Response Times

Our target response time for customer service inquiries is within one business day. Messages received outside business hours are reviewed on the next business day. Complex cases may take longer; we will provide an update when more time is needed.