Order Processing & Handling Time
Orders are processed and shipped within one to three business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.
When a tracking number is available, it will be included in the shipping confirmation. Please contact us if your shipment is delayed beyond the stated delivery window.
Free Worldwide Shipping on All Orders
We are proud to offer free shipping on every single order placed through sincerely-yoursus.it.com, with no minimum purchase requirement and no hidden fees. We believe that transparent, fair pricing extends to delivery as much as it does to the products themselves, so we have eliminated shipping charges entirely for all customers, regardless of where in the world you are located or how much you spend. Whether you order one small accessory or a larger bundle of products, your shipping cost is always zero dollars at checkout. No promo codes needed, no minimums to reach — just straightforward, hassle-free delivery, included with every order.
Our standard shipping service delivers packages worldwide within six to twelve business days from the date of shipment, with consistent delivery times across all regions. We do not differentiate between domestic and international delivery estimates, and we do not offer expedited or express shipping options. Instead, we focus on providing one reliable, consistent shipping method with a predictable delivery window that applies to every destination. This approach allows us to keep our fulfillment process streamlined and efficient, which in turn helps us maintain free shipping for everyone without compromising on service quality.
Once your order has been shipped, you will receive a shipping confirmation email containing your unique tracking number and a link to track your package online. We recommend using this tracking service for the most up-to-date information about your delivery status, including estimated delivery dates and any relevant transit updates. Please note that delivery times are estimates based on typical transit patterns, and occasional delays due to customs processing, weather conditions, or carrier operational issues can happen. If your package is significantly delayed beyond the estimated window, please contact us through your store account and we will work with you and the carrier to resolve the issue promptly.
Damaged deliveries
In the unlikely event that your package arrives with visible external damage — such as a crushed box, torn packaging, or signs of mishandling — please take photographs of the outer package before opening it, and then inspect the contents carefully. If the items inside are damaged, please contact us through your store account within 48 hours of delivery with your order number and photos of both the packaging and the damaged items. We will work quickly to arrange a replacement or a refund, and we handle the entire claims process with the shipping carrier on your behalf so you do not have to deal with the hassle.
Tracking Your Shipment
Tracking your order from sincerely-yoursus.it.com is simple and straightforward. As soon as your package is shipped, we send a shipping confirmation email to the email address you provided during checkout. This email contains your unique tracking number and a direct link to the carrier’s tracking page, where you can view real-time updates about the status and location of your package. If you have an account on our website, you can also find your tracking information by logging in and viewing your order history. We recommend checking the tracking page periodically for the most accurate and up-to-date delivery information.
Please keep in mind that tracking information may not appear in the carrier’s system immediately after you receive your shipping confirmation email. It can take up to 48 business hours for the carrier to scan and process the package and for tracking details to become available online. If your tracking number does not show any movement within two business days of receiving your shipping confirmation, there is usually no cause for concern — the package is likely in transit but has not yet been scanned at the next sorting facility. However, if tracking remains unupdated for more than five business days, please feel free to reach out to our support team and we will investigate on your behalf.
We also want to remind customers that the estimated delivery window of six to twelve business days is calculated from the date of shipment, not from the date the order is placed. Business days are Monday through Friday, excluding public holidays in the carrier’s country of operation. While the vast majority of packages are delivered within this window, delivery times can occasionally be affected by factors outside of our control, such as customs clearance procedures in your country, severe weather events, peak shipping seasons, or carrier operational delays. If your package is taking longer than expected to arrive, please contact us through your store account and we will do everything we can to help locate your shipment and provide you with accurate updates.
Customs, Duties & Delivery Address
Orders shipped internationally may be subject to import duties, customs fees, or taxes that are levied by the destination country once the package arrives. These fees, if applicable, are the responsibility of the recipient and are not included in the price you pay at checkout on sincerely-yoursus.it.com. Customs policies vary widely from country to country, and we have no way of predicting or controlling what fees may apply to your specific order. We recommend checking with your local customs office or postal service before placing your order if you are unsure about potential import charges.
To ensure smooth and timely delivery, it is very important that you provide a complete and accurate shipping address when placing your order. Please double-check your street address, apartment or unit number, city, postal or zip code, and country before submitting your order. If you realize you have entered an incorrect address after placing your order, please contact us through your store account as soon as possible. We can correct address errors at no charge as long as the order has not yet been shipped. Once an order has been handed off to the carrier, address changes become much more difficult and may not be possible, so please review your shipping details carefully at checkout.
In the event that a package is returned to us as undeliverable — for example, because the address was incorrect, no one was available to receive the package after multiple delivery attempts, or the recipient refused delivery — we will contact you to arrange reshipment or a refund. Please note that packages returned to us as undeliverable due to incorrect address information provided by the customer may be subject to a reshipping fee for the second delivery attempt. We always recommend providing a delivery address where someone will be available to receive the package during normal delivery hours, or selecting a business address if that is more reliable for you.